Terms and Conditions of Use of the Site

Terms and Conditions of Use of the Site

1. Terms and Conditions

• These Terms and Conditions constitute a binding agreement between you and “Alvo” LLC (ID 405843501) (hereinafter referred to as the “Company” or “Alvo”) and govern your use of the “Alvo” Platform. The “Alvo” Platform and its related services, including any communication made by the Company to its clients and representatives regarding the services offered, are hereinafter collectively referred to as the “Alvo” Platform. Personal information that the Company obtains from you or from third parties is processed in accordance with the personal data processing and protection policy set out in these Terms;

• Since the Client wishes to open a personal account on the platform operated by “Alvo” in order to receive the services, the Company and the Client agree to the following terms and conditions, on the basis of which the Client will open and use the account and the Company will provide the services to the Client;

• Please read these Terms of Use carefully before using/registering on the Website;

• All Clients who wish to use the “Alvo” platform are obliged to agree to and comply with the following Terms and Conditions;

• The “Alvo” administration reserves the right, at any time, unilaterally, by publishing on the same Website, to make changes to these Terms without further consent of the Client;

• By agreeing to the Terms and Conditions of Use of the “Alvo” Website, you also agree to the “Alvo” Privacy Policy;

• By electronically signing this Agreement, I confirm that I have read the Terms and Conditions, including the Privacy and Personal Data Processing Disclaimer, and I agree to them;

2. Definitions

The terms and definitions used in these Terms and Conditions have the meanings defined below, unless the context of the document clearly indicates otherwise:

• Account - means an account registered by the Client through the Website;

• Authorization - means access to the Personal Account by the User and includes any action specified in Article 6 of these Terms and Conditions;

• Website - means the online page of “Alvo”, through which the User orders a service/item and “Alvo” provides further services;

• Terms of Use - means these Terms, together with any other rules and/or conditions that these Terms of Use consider to be part of these Terms by appropriate reference and that regulate the Client’s access to and use of the Platform, including those related to any content, features and services;

• Client/User - an individual or legal entity that meets the requirements set forth in these Terms and wishes to receive the services offered by the Company through the Platform;

• Company, we or our - means “Alvo”, registered and existing in accordance with the legislation of Georgia, identification code: 405843501, legal address: Tbilisi, Petre Kavtaradze St. N47, Apartment N6

• User, Users - means a Client registered on the “Alvo” Platform;

• Parties - means the Company and its Users;

• “Alvo” Platform - a platform operated by “Alvo” LLC;

• Operation - any operation performed by the User in connection with his/her personal account and/or services;

• Universal identifiers - a set of data provided by “Alvo” to the User (including name, surname and other additional information), using which he/she is registered in the identification system and is given the opportunity to use a number of “Alvo” remote services and/or remote service channels;

• Access code(s) - codes, passwords, username, identification code, universal identifiers and/or other confidential information that “Alvo” may provide to the Client for access to various services;

• Agreement - the agreement concluded between the Users and “Alvo”, which includes these Terms and Conditions and its annexes, if any. Where the context so permits, words denoting the singular shall mean the plural and vice versa;

3. Representations and Warranties By agreeing to these Terms and Conditions, the User confirms that:

• The Client is a natural person who has reached the age of 18;

• Has full (unrestricted) legal capacity, is not under the influence of narcotic, alcoholic, psychotropic or toxic drugs, is not under the influence of error, fraud, pressure, threat or any unlawful influence and is not the object of violence, threat, deception, misrepresentation or other prohibited action by any third party, fully understands the content of the manifestation of his will, the essence of the provisions of the Terms and Conditions and the legal consequences arising therefrom;

• The User has full authority to sign and fulfill the obligations provided for by these Terms and Conditions or any other agreements and applications;

• Has familiarized himself with the Terms and Conditions and these Terms are acceptable to him;

• All data submitted by him/her is accurate;

• The User is not involved in or does not participate in any illegal activity (including money laundering, arms trafficking, terrorism or other illegal activities) as defined by the legislation of any jurisdiction (including the legislation of Georgia and the legislation of the country of which the User is a citizen);

• When opening a personal account and for the entire period of validity of the Agreement, his/her activities and/or actions are/will be in compliance with local and/or international legislation;

• His/her actions are not/will be aimed at deceiving “Alvo” or/and any third party/party. Taking into account the above principle, the document and/or information submitted by him/her to “Alvo” for the conclusion of the Agreement or on its basis and for its execution is/will also be true, accurate and complete at the time of its submission;

• He/She will perform the obligations assumed under the Terms in good faith, fully and properly;

• He/She agrees that, for the purpose of providing and offering effective services, after opening a personal account, until the termination of the Agreement, “Alvo” will search/verify and process any information specified by or related to the User, including personal information and/or universal identifiers;

• The User will immediately notify “Alvo” in writing of all circumstances(s) that may conflict with his/her aforementioned statements and/or lead to a breach of the aforementioned guarantees;

• He/She enters into the Agreement based on the statements, guarantees and obligations contained in these Terms and considers them to be the terms of the Agreement. Accordingly, any breach of the representations, warranties and obligations set forth in this Article after the conclusion of the Agreement shall be sufficient grounds for “Alvo” to unilaterally refuse to provide all or any services set forth in the Agreement and the Terms;

4. Opening and using a user account

• In order to use the services of “Alvo”, the user is obliged to familiarize himself with these terms and conditions, and by opening an account or purchasing an item, he confirms that he has familiarized himself with the terms and conditions and agrees to them;

• The user is obliged to keep his personal account access codes safe and never disclose them to third parties;

• The user assumes full responsibility for any actions performed with his account. In the event that a person accesses the user account on behalf of and at the direction of another person, it is understood that he has sufficient authority to impose certain obligations on the user. The company fully disclaims liability for any damage caused by a third party accessing the user account;

• The user is obliged to change his password and immediately contact the “Alvo” customer service center at tel: +995 32 2 33 30 30 and also at the email address registered on the site. To send a relevant notification to “Alvo” by post to the following e-mail address: info@alvo.ge in case the Client has reasonable suspicion that the login information, password or other security access code(s) or means of his/her personal account have been stolen, lost, misappropriated, used without authorization or otherwise misappropriated. Failure to comply with this obligation will jeopardize the security of the User’s personal account, as well as render him/her liable for any loss/damage;

• By opening a personal account, the User declares and warrants that by opening a personal account he/she does not violate any law or regulation. He/she is obliged to protect the interests of the Company and compensate the Company for all damage caused to him/her as a result of the User’s violation of the requirements provided for in this clause;

• The User is obliged to ensure the accuracy of the information in his/her personal account and its updating. The Company shall not be liable for any damage caused by the User’s failure to comply with this obligation. The Company has the right to request from the User at any time to confirm the accuracy of the information or to provide documents or other evidence, and in case of refusal to do so, to cancel the relevant account;

5. Universal identifiers registered in the identification system

During registration/order placement, the user fills in the following fields:

• First and last name;

• Email;

• Password;

• Password confirmation;

In addition to the above, the user fills in the following information on the profile and order placement page:

• Delivery address of the item

• Personal number / identification code

• Password – one of the parameters required for authorization to receive centralized remote services, which the user determines upon registration in the centralized identification system, via the remote service channel(s) selected by the company or another communication channel;

• During the password recovery process, the user enters an email address to which a one-time link is sent from which the user will be able to set a new password;

• Mobile phone number – the phone number to which the user receives one-time access codes and one-time passwords (if any) required for performing operations specified by the centralized remote service;

• When using certain functionalities on the website, we will need to validate the user with SMS codes. We will use the SMS Office service to send SMS codes;

• User email address – the email address to which the user receives access codes and passwords (if any) required for performing operations specified by the centralized remote service. To receive centralized remote services, the user may be required to perform authorization (using email and password) using the authorization method. The authorization method for using each relevant remote service channel(s)/services is also registered in the centralized identification system;

6. Authorization

• After registering and verifying the account, the website user undergoes authorization;

• Authorization is carried out using the user's universal identifiers;

7. Products offered by “Alvo”

• Through this website, “Alvo” will offer the user services related to the goods in its assortment;

8. Closing and limiting the use of personal account

• The user is entitled to terminate the use of the “Alvo” platform at any time, which does not lead to the termination of the obligations provided for in this Agreement;

9. Term and termination of the Agreement

• The Agreement remains in force after its entry into force until the cancellation of the user's registration;

• The full and timely payment by the Client to the Company of the fees specified in these Terms and the Service Agreement constitutes the fulfillment of his monetary obligations;

10. Governing Law and Dispute Resolution

• These Terms and Conditions shall be governed and interpreted in accordance with the laws of Georgia;

• The parties agree that the place of performance of the Terms and Conditions shall be Tbilisi;

• Any dispute or disagreement related to these Terms and Conditions or their interpretation shall be resolved through negotiations between the parties;

• If the dispute cannot be resolved through negotiations, the dispute shall be considered by the Tbilisi City Court;

11. Unified Agreement

• These Terms and Conditions together with other agreements concluded in the course of the provision of the Service (including the Order and/or Order Acceptance) shall constitute a single and complete agreement;